Crafted with Premium Ingredients

Scents That Stay With You

Free Shipping on Orders Over 1000 MKD

Sign Up for discounts and offers

Crafted with Premium Ingredients

Scents That Stay With You

Free Shipping on Orders Over 1000 MKD

Sign Up for discounts and offers

Crafted with Premium Ingredients

Scents That Stay With You

Free Shipping on Orders Over 1000 MKD

Sign Up for discounts and offers

Crafted with Premium Ingredients

Scents That Stay With You

Free Shipping on Orders Over 1000 MKD

Sign Up for discounts and offers

Crafted with Premium Ingredients

Scents That Stay With You

Free Shipping on Orders Over 1000 MKD

Sign Up for discounts and offers

Frequently Asked Questions

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FAQs

  • 1. Order & Shipping

    How long does shipping take?

    Delivery typically takes 1-3 business days, depending on your location.

  • 2. Returns & Refunds

    Can I return a product?

    Yes, unopened items can be returned within 14 days for a refund or exchange.

    How do I process a return?

    Email us at info@rochel.mk with your order number and reason for return.

  • 3. Product Safety

    Are your products cruelty-free?

    Yes! Rochel does not test on animals.

  • 4. Payments

    What payment methods do you accept?

    We accept only cash upon delivery.

    Are my personal details secure?

    Absolutely. We use SSL encryption for all our data.

  • 5. Contact

    How do I reach customer service?

    Email us at info@rochel.mk or message us on Social Media or Whatsapp.

    Are prices shown with VAT?

    Yes! All prices include 18% Macedonian VAT.

    Who pays for return shipping?

    Customers cover return costs unless the product is faulty.

    How long for refunds?

    Refunds processed within 14 days after we receive your return.

Need Help?

Address: Diamond Mall, Jordan Mijalkov 31, Skopje

  • Email:info@rochel.mk
  • Phone:+389 78 444 411
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